Return & Exchange Policy
Bycycle Store (AE) – kugokirin.com
Effective Date: May 2025
At Kugoo Kirin UAE, we want you to be 100% satisfied with your purchase. If you’re not happy with your order, we offer an easy return and exchange process with the following terms:
🔁 Eligibility for Return or Exchange
You can request a return or exchange within 2 days of receiving your product if:
The product is unused, in original packaging, and in sellable condition
You have the original invoice or proof of purchase
Note: Products that are used, damaged, or returned without original packaging will not be accepted.
🚚 Who Pays for Return Shipping?
The customer is responsible for the return shipping costs
We recommend using a trackable shipping service
Delivery charges are non-refundable
🔄 Exchange Process
If you’d like to exchange your item for another model or product:
Contact our support team within 2 days of delivery
Our team will confirm product availability
Return the original item in original condition
Once received and inspected, we’ll ship the new item (delivery charges may apply)
❌ Non-Returnable Items
Used or damaged products
Products returned after 2 days
Custom or special-order items
Accessories or parts (unless defective)
💸 Refunds (if applicable)
Once your return is received and inspected:
We’ll notify you via email or call
If approved, the refund will be issued to your original payment method within 7 working days
🛠️ Product Issues or Damaged Deliveries?
If your order arrived damaged or defective, please contact us within 24 hours of delivery with photos or video proof. We’ll assist you with a replacement or repair based on the issue.