hipping & Delivery Policy
Bycycle Store (AE) – kugokirin.com
Effective Date: May 2025
At Kugoo Kirin UAE, we ensure your electric ride reaches your doorstep quickly, safely, and securely. Below is our shipping and delivery policy tailored to customers across the UAE.
🚚 Shipping Coverage
We currently deliver across all Emirates in the United Arab Emirates, including:
Dubai
Abu Dhabi
Sharjah
Ajman
Ras Al Khaimah
Fujairah
Umm Al Quwain
⏱️ Delivery Timeframe
Standard delivery time: 1 to 3 business days
Orders placed before 2:00 PM are processed the same day
Orders placed after 2:00 PM are processed the next working day
Note: Delivery may take slightly longer during public holidays or high-demand sales.
💸 Shipping Fees
Free delivery on all electric scooter, e-bike, and motorcycle orders
Small accessory orders may have a delivery fee based on location (if applicable)
Any additional delivery fee will be clearly mentioned at checkout
📦 Order Tracking
Once your order is dispatched, you’ll receive:
A confirmation message with delivery details
Real-time tracking information (where applicable)
Support contact in case of any issues
❗ Missed Delivery Attempts
If you are unavailable at the time of delivery:
Our team will contact you to reschedule
A second delivery attempt will be made at no extra cost
Failure to receive the order after two attempts may lead to cancellation or re-delivery charges
🛠️ Damaged or Incorrect Deliveries
If your product arrives damaged or not what you ordered:
Report the issue within 24 hours of receiving the package
Share photos/videos with our support team
We’ll arrange for a replacement, repair, or return as per our Return Policy